Incident Response & Information System Overview
511Connect is an innovative system for establishing direct two-way communications with customers during roadway closures or other emergencies. With a simple dashboard, agencies can instantly activate a dynamic website, a text messaging system, and a phone system for communicating directly with travelers.
511Connect also integrates with federal wireless emergency alert systems (i.e. IPAWS).
In areas with poor cell coverage, 511Connect Tactical Devices can be used to create hotspots for accessing the system.
Benefits for the Organization
Benefits for the Customer
Creating a New Closure
The agency draws a boundary around the effected area on a map. These coordinates are used to identify and communicate with travelers.
The operator enters information that is displayed on a dynamic special event web page. It also populates an IVR phone system. The information includes event-specific questions for effected travelers.
Travelers call the IVR phone number or visit the event web site and sign in as a part of the event. Travelers respond to event-specific questions, including their preferred method of contact (text or phone call).
Communicating with Customers
Traveler locations are displayed on a map. Throughout the event, operators send messages to registered travelers, which are delivered via text or automated phone call. The emergency web page and IVR phone system are automatically, simultaneously updated.
The Dead Zone
If IRIS Tactical Devices are deployed, the devices will provide mobile hot spots that give access to the latest updates in areas with poor cell coverage, or if cell coverage is otherwise unavailable.