HELP Alerts is an innovative system for establishing direct two-way communications with customers during roadway closures or other emergencies. With a simple dashboard, agencies can instantly activate a dynamic website, a text messaging system, and a phone system for communicating directly with travelers.
HELP Alerts uses INRIX Traffic data and is built on Information Logistics award-winning incident response and information system to establish direct two-way communications with travelers during roadway closures or other emergencies. HELP Alerts integrates with FEMA's Wireless Emergency Alerts, and is recognized as a demonstrated alert origination software.
Benefits for the Organization
- No app needed
- Clearer picture of the event queue length
- Better information on types of vehicles and passengers involved in the event
- First-hand information from effected drivers
- Familiar technologies
- Minimal staff interaction required
- Simple interaction for mass notifications
Benefits for the Customer
- No app needed
- Official updates and latest relevant information delivered directly to the traveler
- Updates delivered in the method most convenient for the traveler (phone call, text message, visit web page)
- No need to comb through social media postings to find current and accurate information
- Agencies have access to the location of participating travelers
- Automated status update reminders prompt the organization to remain aware of driver status
